Because our arrangements are made fresh to order with perishable flowers, we’re unable to offer refunds once an order has been delivered or picked up. If something isn’t right, please contact us within 24 hours at [email protected] with a photo and we’ll make it right.
Cancellations or changes can be made up to 24 hours before your requested pickup/delivery date for a full refund. Within 24 hours we may be unable to cancel, as your flowers may already be in production.
Failed or refused deliveries (incorrect address provided, no safe place to leave, recipient unavailable) are not eligible for a refund, but we’ll gladly coordinate a re-delivery for an additional delivery fee.